If your company is like most businesses, your computer systems play an important role in your daily operations. You need to make sure those systems are secure and operating at peak efficiency. To be able to effectively do that you should use a remote monitoring service to watch over them and gather information.
There is no crystal ball that businesses can use to see the exact IT problems and opportunities that they will encounter each year. However, by looking at past and present IT trends, they can get a sense of where IT is heading and how the new direction might affect their business.